Carnivorous Plant Resource is a venue where you can purchase unique carnivorous plant-related goods directly from sellers around the world. Whether you are looking for handmade art or educational books, we want you to have a positive experience shopping on Carnivorous Plant Resource. Please read on to find out more about your rights, as well as what is expected of you, as a buyer.
This policy is a part of our Terms and Conditions. By shopping on Carnivorous Plant Resource (which is referred to as “CPR” throughout this policy), you’re agreeing to this policy and our Terms and Conditions.
- Understanding CPR’s Limitations as a Venue
- Purchasing an Item on CPR
- Leaving a Review of an Item
- Creating and Uploading Content
- Reporting a Problem with an Order or Returning an Item
1. Understanding CPR’s Limitations as a Venue
CPR provide a venue for buyers to find, learn about, and enter into transactions with sellers around the world. It is important to note, however, that CPR is not a part of that transaction. By shopping on CPR, you understand that:
- You are not buying directly from CPR, but from one of the many talented sellers on CPR;
- CPR does not pre-screen sellers and therefore does not guarantee or endorse any items sold on CPR or any content posted by sellers (such as photographs or language used in listings or shop policies); and
- Each seller on CPR accepts different payment methods and has their own processing times, shipping methods, and shop policies.
As a member of the community, you have the opportunity to flag an item or a shop that violates any of CPR’s policies. Flagging is confidential and can be conducted by sending an email to firstname.lastname@example.org with a description of the violation and link to the item.
2. Purchasing an Item on CPR
When you buy from a shop on CPR, you’re directly supporting an independent business, each with its unique listings, policies, processing times, and payment systems. By making a purchase from a seller on CPR, you agree that you:
- Have read the item description and shop policies before making a purchase;
- Have submitted appropriate payment for item(s) purchased; and
- Have provided accurate shipping information to the seller.
You also agree to comply with our CPR Payments Policy when you purchase on CPR.
3. Leaving a Review of an Item
Reviews are a great way to learn about a seller’s items, help good sellers build a strong reputation, or help warn other buyers about a poor experience.
You can leave a review, including a one to five star rating and a photograph of your purchase. You can edit your review, including the photograph, any number of times during.
By leaving a review or photograph, you acknowledge that:
- Your review and/or photograph and profile information be publicly displayed on the seller’s listing and review pages.
- Reviews and photographs may not:
Contain private information;
b. Contain obscene, racist, or harassing language or imagery;
c. Contain prohibited medical drug claims;
d. Contain advertising or spam;
e. Be about things outside the seller’s control, such as a shipping carrier, CPR, or a third party; or
f. Undermine the integrity of the Reviews system.
- Extortion is not allowed on CPR. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on CPR. Examples of extortion include the following:
A buyer leaves a negative review in an attempt to force the seller into providing additional items that were not agreed upon in the original transaction.
b. A buyer leaves a negative review in an attempt to force the seller into providing a refund when a refund is not warranted.
- Shilling is not allowed on CPR. Shilling is the fraudulent inflation of a shop’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the shop’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the buyer.
By uploading a photograph to one of CPR’s websites, you warrant that:
- You own the photograph or you have the rights or permission to use the photograph; and
- You understand that, as stated in CPR’s Terms and Conditions, CPR has license to use any content you provide to CPR.
We reserve the right to remove reviews or photographs that violate our policies or Terms and Conditions.
4. Creating and Uploading Content
As a member of CPR, you have the opportunity to create and upload a variety of content, like conversations, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:
- Abusive, threatening, defamatory, or harassing.
- Obscene or vulgar;
- In violation of someone else’s privacy or intellectual property rights; or
- False, deceptive, or misleading.
5. Reporting a Problem with an Order or Returning an Item
CPR’s Case System
Although CPR is not directly involved in a transaction between a buyer and a seller, we provide a case system in the unlikely event your purchase from a seller does not go as expected. You can use CPR’s case system to come to a resolution with the seller in the event of a non-delivery or if an item you receive is not as described in the listing. (Click here to learn how to open a case.) By using CPR’s Case System, you understand that under CPR’s dispute resolution procedures, CPR may use your personal information for the purpose of resolving disputes with other members. You can file a case under the following circumstances:
A non-delivery occurs when a buyer places an order and submits payment, but the seller does not ship the item or does not ship the item to the correct address. The following are examples of non-delivery cases:
- An item was never sent.
- An item was not sent to the address provided on CPR.
- There is no proof that the item was shipped to the buyer’s address.
Not as Described
An item is not as described if it is materially different from the seller’s listing description or photos. Here are a few examples of not as described cases:
- The item received is a different color, model, version, or size.
- The item has a different design or material.
- The item was advertised as authentic but is not authentic.
- The seller failed to disclose the fact that an item is damaged or is missing parts.
- A buyer purchased three items but only received two.
- The condition of the item is misrepresented. For example, the description at the time of purchase said the item was “new” and the item is used.
Not as described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
- The item(s) were ordered for a specific date or event.
- The item(s) are rendered useless after that date.
- The seller did not ship the item(s) according to their processing time or the date agreed upon in Conversations.
If CPR determines that an item is not as described, the seller will be required to refund the original shipping and return shipping, in addition to the cost of the item. In the event that CPR needs to refund the return shipping cost on behalf of the seller, that refund may come in the form of a CPR Credit that can be used to purchase items on the website.
Some disputes don’t qualify for CPR’s case system. These include:
- Items that have been purchased in person.
- Intangible items, services, or prohibited items.
- Transactions where payment is not made through CPR via Paypal.
- Items that are returned without a return agreement.
- Items that have been altered, used, worn, or washed after receiving them.
- Physical or tangible items that are not available for return because they have been destroyed or discarded by the buyer.
- Items that are received after the agreed-upon delivery date due to shipping delays.
- Cost of shipping disputes.
Requesting a Cancellation
Only sellers may cancel transactions. Buyers may request that a seller cancel an order via email.
Returning an Item
Each seller has his or her own return policies, which should be outlined in their Shop Policies. Not all sellers accept returns.