Carnivorous Plant Resource operates markets where you can sell your handmade goods, art, and books directly to buyers around the world. We want to make sure that you and your buyers have a positive experience on Carnivorous Plant Resource. Please read on to find out more about your rights, as well as what is expected of you, as a seller.

This policy is a part of our Terms and Conditions. By opening a Carnivorous Plant Resource (which is referred to as CPR for the remainder of this policy), you’re agreeing to this policy and our Terms and Conditions.

1. What Can be Sold on CPR
2. What Cannot be Sold on CPR
3. Representing Yourself, Your Shop, and Your Listings Honestly
4. Privacy and Communicating with Other CPR members
5. Creating and Uploading Content
6. Building a Positive Reputation Through our Reviews System
7. Providing Great Customer Service
8. Responding to Requests for Cancellations, Returns, and Exchanges

1. What Can be Sold on CPR

CPR is a unique market. Buyers come here to purchase carnivorous plant-related items that they might not find anywhere else. Everything listed for sale on CPR must be artwork, accessories, or books.

Artwork are items that are made and/or designed by you, the seller. If you sell artwork, you agree that:

  1. All artwork is made or designed by you. If you work with a production partner, you must disclose that production partner in your relevant listings.
  2. You are using your own photographs — not stock photos, renderings, or photos used by other sellers or sites.

If you are selling custom items in the Handmade category, you agree that:

  1. All custom item listings are available for purchase.
  2. Each custom listing has a set price.

2. What Can’t be Sold on CPR

Even if they otherwise meet our artwork, accessories, or books supply criteria, prohibited items are not allowed to be sold on CPR. Prohibited items include:

1. Alcohol, Tobacco, Drugs, Drug Paraphernalia, and Medical Drugs
2. Animal Products and Human Remains
3. Dangerous Items: Hazardous Materials, Recalled Items, and Weapons
4. Hate Items: Items that Promote, Support, or Glorify Hatred
5. Illegal Items, Items Promoting Illegal Activity, and Highly Regulated Items
6. Internationally Regulated Items
7. Pornography and Mature Content
8. Violent Items: Items that Promote, Support, or Glorify Violence

Keep in mind that members may flag listings that appear to violate our policies for CPR’s review.

CPR may remove any listings that violate our policies. Note that listing fees are non-refundable. CPR may also suspend or terminate your account for any violations. You’ll still be on the hook to pay any outstanding fees on your CPR bill. You can find more information in our Fees & Payments Policy.

If you are raising money on behalf of a charity, you must obtain that charity’s consent.

4. Privacy and Communicating with Other CPR Members

Conversations

At some point, you may be in contact with other members. Conversations with members may not be used for the following activities:

  1. Sending unsolicited advertising or promotions, requests for donations, or spam;
  2. Harassing or abusing another member;
  3. Contacting someone after they have explicitly asked you not to; or
  4. Interfering with a transaction or the business of another member.

Interference
Interference occurs when a member intentionally interferes with another member’s shop in order to drive away their business. Interference is strictly prohibited on CPR. Examples of interference include:

  1. Contacting another member to warn them away from a particular member, shop, or item;
  2. Posting in public areas to demonstrate or discuss a dispute with another member;
  3. Purchasing from a seller for the sole purpose of leaving a negative review;

Harassment
Any contact with another member to harass other members is strictly prohibited. Similarly, contact with other members may not be used to support or glorify hatred. If you receive a contact that violates this policy, please let us know right away.

Privacy and Protecting Personal Information

You are responsible for protecting members’ personal information you receive or process. This means that, to the extent you use the Services outside of the Sites or Apps, or to the extent your local jurisdiction requires it, you must maintain a privacy policy for your shop that is consistent with the privacy terms set forth in CPR’s Terms and Conditions (including this Seller Policy) and CPR’s Privacy Policy. Such laws may require that you post, and comply with, your own privacy policy, which must be accessible to CPR members you interact with and compatible with this policy and CPR’s Terms and Conditions.

When you sell on CPR, you may communicate with other members or have transactions with buyers. This means you may process personal information (for example, buyer name, email address, and shipping address) and may be considered an independent and separate “data controller” under EU law or other local regulations. If you disclose personal information like a buyer’s name and email address without the buyer’s consent, you are responsible for that unauthorized disclosure.

For example, you may receive a buyer’s email address or other information as a result of entering into a transaction with that buyer. This information may only be used for CPR-related communications or for CPR-facilitated transactions. You may not use this information for unsolicited commercial messages or unauthorized transactions. Without the buyer’s consent, and subject to other applicable CPR policies and laws, you may not add any CPR member to your email or physical mailing list, use that buyer’s identity for marketing, or obtain or retain any payment information. Please bear in mind that you’re responsible for knowing the standard of consent required in any given instance.

If CPR and you are found to be joint data controllers of personal information, and if CPR is sued, fined, or otherwise incurs expenses because of something that you did as a joint data controller of buyer personal information, you agree to indemnify CPR for the expenses it occurs in connection with your processing of buyer personal information.

For more information, please see our Privacy Policy.

5. Creating and Uploading Content

As a member of CPR, you have the opportunity to create and upload a variety of content, like listings, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:

  1. Abusive, threatening, defamatory, or harassing;
  2. Obscene or vulgar;
  3. In violation of someone else’s privacy or intellectual property rights; or

False, deceptive, or misleading.

6. Building a Positive Reputation Through our Reviews System

Reviews are a great way for you to build a reputation on CPR. Buyers can leave a review, including a one to five star rating and a photograph of their purchase. Buyers can edit their review, including the photograph, any number of times.

Reviews and your response to reviews may not:

  1. Contain private information;
  2. Contain obscene, racist, or harassing language or imagery;
  3. Contain prohibited medical drug claims;
  4. Contain advertising or spam;
  5. Be about things outside the seller’s control, such as a shipping carrier, CPR or a third party; or
  6. Undermine the integrity of the Reviews system.

Extortion

Extortion is not allowed on CPR. Any attempt to manipulate reviews through threats, intimidation, or bribery is considered extortion and is strictly prohibited on CPR. Extortion includes when a seller offers a buyer additional goods, services, or compensation in exchange for a positive review.

Shilling

Shilling is strictly prohibited on CPR. Shilling is the fraudulent inflation of a shop’s reputation by use of an alternate account. The intent of shilling is to make a seller look more desirable by increasing the shop’s number of sales and overall review score. Not only does it violate our core value of transparency, but it is considered to be a deceptive business practice by the US Federal Trade Commission. Reviews must reflect the honest, unbiased opinions, findings, beliefs, or experience of the buyer.

7. Providing Great Customer Service

We expect our sellers to provide a high level of customer service. By selling on CPR, you agree to:

  1. Honor your shipping and processing timesw. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country.
  2. Respond to contacts in a timely manner.
  3. Honor the commitments you make in your shop policies.
  4. Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can’t reach a resolution, you can file a case by emailing us at info@carnivorousplantresource.com and we will try to help.
  5. If you are unable to complete an order, you must notify the buyer and cancel the order.

8. Responding to Requests for Cancellations, Returns, and Exchanges

Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers’ countries.

European Union Right of Withdrawal

Buyers in the European Union (EU) may be entitled to a 14-day “right of withdrawal” after receiving an item, during which they may return an item for any reason. The details of this right vary by EU member state. The right of withdrawal does not apply to custom items or certain perishable goods. Rights with respect to digital items vary by EU member state.

Cancellations

If you are unable to complete a transaction, you must notify the buyer via and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises.

You may cancel a transaction under the following circumstances:

  1. The buyer did not pay. (The seller may flag a buyer for a payment not received, chargeback, or canceled payment.)
  2. Both you and the buyer agree to cancel the transaction prior to shipment, and you have issued the buyer a full refund.
  3. You have decided to refuse service to the buyer. If the buyer has already paid, you must also issue a full refund, including shipping.
  4. The buyer did not receive the item(s) ordered, even though you provided proof of shipping, and you have issued a refund for the item. (Refunding shipping is optional.)
  5. Both you and the buyer agreed that the buyer could return the item for a refund, you have received the returned item and issued a refund to the buyer for the item. (Refunding shipping is optional.)

CPR’s Case System

We ask buyers to contact a seller directly and attempt to resolve any outstanding issues before opening a case on CPR. For this reason, it is important that you fill out your shop policies and regularly respond to contacts from your buyers.

Buyers may file a case for a non-delivery or a not-as-described item. You must respond to any open cases within seven days or the time frame noted by CPR in the case. CPR reserves the right to escalate a case early for circumstances such as seller inactivity, harassment, refusal of service, case manipulation, and undermining the integrity of the case system.

By using CPR’s Case System, you understand that under CPR’s dispute resolution procedures, CPR may use your personal information for the purpose of resolving disputes with other members. Cases can be filed in the following circumstances:

Non-Delivery

A non-delivery occurs when a buyer places an order and submits payment, but does not receive the item. The following are examples of non-delivery cases:

  1. An item was never sent.
  2. An item was not sent to the address provided on CPR.
  3. There is no proof that the item was shipped to the buyer’s address.

Not as Described

An item is not as described if it is materially different from your listing description or your photos. The following are examples of not as described cases:

  1. The item received is a different color, model, version, or size than is shown in the photo or described in the listing.
  2. The item has a different design or material.
  3. The item was advertised as authentic but is not authentic.
  4. You failed to disclose the fact that an item is damaged or is missing parts.
  5. A buyer purchased three items but only received two.
  6. The condition of the item is misrepresented. For example, the description at the time of purchase said the item was “new” and the item is used.

Not as Described cases can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:

  1. The item(s) were ordered for a specific date or event.
  2. The item(s) are rendered useless after that date.
  3. The seller did not ship the item(s) according to their processing time or the date agreed upon in Conversations.

If CPR determines that an item is not as described, you will be required to refund the original shipping and return shipping, in addition to the cost of the item.

Ineligible Transactions

Some disputes don’t qualify for CPR’s case system. These include:

  1. Items that have been purchased in person.
  2. Intangible items, services, or prohibited items.
  3. Transactions where payment is not made through PayPal.
  4. Items that are returned without a return agreement.
  5. Items that have been altered, used, worn, or washed after receiving them.
  6. Physical or tangible items that are not available for return because they have been destroyed or discarded by the buyer.
  7. Items that are received after the agreed-upon delivery date due to shipping delays.
  8. Cost of shipping disputes.

When a dispute is ineligible for our case system, we encourage both parties to work together to come to an amicable solution.